Book a Virgin Media engineer FAQs We would like to show you a description here but the site won’t allow us. jpeg1. It's been 3-4 hours now and I can see from the router's admin page, it's been stuck at "Requesting CM IP Address" and doesn't connect to the Internet (blue light flashing). Options. @Smeags wrote: Hi. Basically, a Virgin Media engineer turned up, connected all the cables, left the TV in the start up menu, told my husband to press OK at different stages. Options. VM engineer no-show, Billing team refuse to compensate. Options. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Using your remote control Select Help & Settings on the Home screen. 95 setup cost depending on the package. Switched to Sky and they've been fine. in. Even sitting in the room above the router, the WiFi was dreadful. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Re: Engineer left me with 360 AND V6. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. unless you've spent the best part of a week trying. 0 Kudos. on 09-02-2023 18:55. £5. He advised the home phone be left connected to the Hub. So I have no idea when I will be connected. Give the broadband team a call 0330 041 2460. Posted November 12, 2012. Be aware that, given the time of year, this will not be immediately. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I called the helpline and after 30 minutes of frustrating conversation where I had to repeat myself about 4 times on the same points to explain what was wrong the lady reassured me that there would be an engineer booked for me an. 22. Over 12 months from my order. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. Cannot find details of visit in my account but had email confirming date and approx time 8. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. I ordered my home start setup kit approximately one month ago which arrived today. on 04-10-2022 17:39. Jowa21. Thanks for coming back to via private message to confirm your information. 2. Go to our service status page. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. Give the broadband team a call 0330 041 2460. Engineer not turned up. Prior to this an appointment was made by Nige. QuickStart, set up and connections. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. I will pop you over a private message - as I need to confirm some details. But if the socket is there and you have the router, it should be straight forward to set up yourself. He stated that someone else will come the following week. I had a engineer from BT booked for a afternoon visit between 1-5, he turned up at 3, went to work on the phone lines outside and never came back, at about 6pm,I went to look for. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. Jan 10, 2019. After several attempts to connect to anyone, I was eventually offered an engineer visit between 4pm to 7pm tonight to investigate and hopefully resolve. Dan1983. TV. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. The new fibre phone line is designed to work with the same phones as the old copper line. If you ever need to speak to us urgently or by phone you can call us on 📞 0345 454 1111 or 150 from a VM landline. I've got a new installation of Virgin Media (installed by an engineer yesterday) with a new Hub 3. You’ll then be able to use your same old phone to make. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't. Speed. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. Anyone else have this problem and how was it resolved? We would like to show you a description here but the site won’t allow us. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. cancel. Plusnet charges £49. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. - Between 17:10-18:30 - 16x disconnects. In response to Anonymous User's comment. Stayed home from work, engineer didn't turn up, phoned up and they just said the engineer might be late but they have no idea when they. . Go to our service status page. I had no phone call to say no one will turn up. Arranged to work from home with my. Monday afternoon between 12-4pm-. They told me an engineer would visit. My Virgin Media App. No, you can keep using the same phone you’ve always used. Email. Reply. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Kindest regards, David_BnRe: Booking engineer Phone. I have successfully charged them £20. Best,Sorry the self care checks didn't make a difference. 23 and was told a engineer would come out Monday between 1-6 but no appearance I also have not received a welcome email in with my account details and area code so cannot create an account any help pleaseInstallation of a landline and broadband installation takes approximately 14 days. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. This was for apparently a wire that the engineer advised to buy due to them being limited on the amount of wire they can supply, over 4 years ago. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. Options. Options. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. I was sent landline adapter for the switch over date. If you don't mind, I will need to send you a private message to pass security. My Virgin Media; Shop; Help; Community FAQ Sign in. . I placed an installation order on November 28th and went through the direct debit setup and installation date selection. 33 a day and you’ve been paid £830. All clueless. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Broadband & phone. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Welcome to the community and thanks for taking the time to post here on the forums. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. We would like to show you a description here but the site won’t allow us. Changing your installation date. The best way to cancel an Engineer visit, is to call Customer Services on 150 during working hours. So we waited in for the pre-arranged engineer to call between 4 and 7pm tonight and they didn’t turn up. I have tried to cancel an engineer re landline problems , my account isn’t showing an engineer hence I cannot cancel I have requested a - 5167679. Options. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. Told them the websites in questions have no restrictions - they come up in the search engine but won't open. If you can check the purple envelope top right of your screen that would be great. Joining in. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. A Ti-Vo was installed in one of the upstairs bedrooms. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Jowa21. Click the lower link (Share Live Graph) then click generate. Just to update the thread, the engineer visit has been booked in. 22 but did not appear. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. 18/10/07 - 13:56 #4. You might like to try giving full details here first to get some advice. in Virgin TV 360 3 hours ago; Moving cable connection to a different wall in Virgin Media: TiVo® service Thursday; TV 360 in Virgin TV 360 2 weeks ago; My 360 box is broken in Virgin TV 360 2 weeks ago; Connection probelms to LG OLED TV in Stream from Virgin Media 2 weeks agoOver past few months my tv repeatedly skips/goes silent for 5 secs. At a PayPoint or Post Office. . Re: Engineer keeps not showing up. Cable installation. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. The start up menu didn’t. on 10-02-2023 17:13. I took the day off work for installation and they haven't turned up within the specified time. Home Phone. This is a failed installation, call them up and get them to fix it. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. on 04-09-2022 17:19. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Check your account online to see if there is any new visit shown there. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. With regard to the landline, I have followed all of the help guidance, used two other phones, rebooted etc and there is still no ringtone. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have. I’ve tried to book an engineer through the phone number provided multiple times but haven’t had any luck/spoken to a human. Browse. Engineer didn't turn up. Received text earlier in week to confirm I was KEEPING the appointment. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. #6. Get our superfast unlimited fibre broadband. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. If there is an appointment booked in (even if after the part-block date mentioned), this will override things and mean you have a working phone, until your switchover date. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. Speed17 votes, 13 comments. Hi. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. I checked with him I had the tight cables and adaptor: he confirmed everything was ok. It's a decent yardstick for most circuits. If you are connected via Ethernet cable you may not see this option. Joining in. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Community FAQ Sign in. 06-11-2019 9:40. £25 standard fee for the work. I have been a loyal customer of Virgin's for 12 years. We would like to show you a description here but the site won’t allow us. on 28-11-2022 20:27. door knocks at 735pm engineer apologising for being late but pitch black and no way could we allow drilling at that time of night also health and safety of the engineer working in the. Meanwhile, worth a check for any “known network faults - try in 2 places. This. No one ever calls back. Sorry to hear you are having issues setting up the Quickstart kit. However after getting off the phone with her. Eliminating the HDMI port & lead is the next step. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. V6. Monday to Friday 9am to 6pm and see if you can get. Joining in. At the same time my Virgin fibre broadband stopped working. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Forum Member. Click on Your Appointments. This fixed it immediately. We would like to show you a description here but the site won’t allow us. Networking and WiFi. They then sent me the engineer's. Test your wireless connection. Who are these external contractors they are using for the contract pull and why have they not managed to turn up for 5. Here’s how much we’ll credit you for the following service issues: £9. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. @shina67 If your services are now running again it is likely that the issue was caused by an external fault. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. QuickStart, set up and connections. You can find confirmation of the visit via your online account. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. This follows on from an appointment made for last week. Virgin Media continues to schedule 'call backs' to ensure an engineer has shown up. 00 if you are not in for a booked appointment. Change or cancel a technician appointment. Solved: Is there any way to book an engineer without having to phone? - 4918892 - 2Ah well here goes again. Account - Mobile. Re: Engineer. Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. 15 credit to your bill. I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…We would like to show you a description here but the site won’t allow us. When I tried to call customer services they were useless. FYI that I do not work for NOW, just a NOW customer trying to help. Virgin Media Data breach. No show, rang now at 645pm they said they would get back to me at 7 but didnt. Home Phone. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Once he finished doing that, he then left advising me to restart my router and the Internet should be back up and running. The box itself crashes daily and is unable to access. com/myvirginmedia. Repairs and servicing of Virgin Media equipment come at no extra cost. I was told that the engineer will visit between 8AM-1PM. He also denied virgin use Kier. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. - remove the ethernet cable from. Stream from Virgin Media. After the usual resets etc the system recommended an engineer visit which it booked for 1. I appreciate what you've said as we're always looking at ways to be better. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. So we tried getting virgin last year but the track was broken by the water board…. Please can you book an engineer asap my account no is 1050746005Go to our service status page. matt. 08-02-2023 01:51 PM. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. If everything is correct, click Confirm. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. Options. Next. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Has anyone recently experienced data breach with virgin media as in your number was mapped to different account , you receive a message on technical engineer visit with options (reply fixed or continue) and if you reply fixed , you get a call from a random person informing you are cancelling Virgin Media. 10-09-2022 17:45 - edited 10-09-2022 17:47. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. Engineer no show and no contact. Forum Team. Dan1983. Hi I applied for virgin media on 28. I would recommend keeping the conversation to one channel so as not to confuse things. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. We would like to show you a description here but the site won’t allow us. I can't remember the last time an Engineer came to check my Hub or internet connection. I'd like to take a look into this for you and see what is happening. . Options. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. Options. 99 for a new landline, but it’s free if you already have one. 22/08/10 - 16:14 #5. I'm so annoyed at waiting in all day, only to have no communication from either Collect Engine or Virgin Media. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. I called again and was told an engineer was needed but the first available. 3 weeks ago. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. 33 a day and you’ve been paid £830. Automatic compensation under Ofcom rules is £9. After booking a technician slot for today 12-4pm and receiving numerous messages telling me to make sure there was someone aged over 18 to be present, they failed to show and it’s impossible to talk to someone who knows what’s going on !!! My V6 has the dreaded GSOD and is constantly rebooting so I’. . Broadband. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just. Whilst this isn't ideal, it does happen on occ. I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. A repull of the cable will be at the discretion of the technician. . Virgin Media will charge you £10. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. wrote: Hi - No, I am with Virgin Media Fibre Broadband and Phone. Register or sign in to My Virgin Media at virginmedia. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. Choose Settings. Volt. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. I…In response to rolandjp. I have tried to call and I cant get past contract number as I dont have one yet. However this tech would cost a one off charge of. No confirmation received so just rang now and there is no record of the appointment. I left it today (tue 30th nov) to see if anyone would phone and they did not. Solved: I lost service on Tuesday 3rd Jan. There are 10 types of people: those who understand. Community. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. New build house has virgin media box etc installed. No Internet after engineer cam to fix intermittent issue 😒. I had scheduled someone to arrive at 4 p. Thanks for posting and welcome to the community. Nothing has happened. Wednesday it was still not working, after 50 minutes on hold to Now they discove. Chris. m. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have. 17-08-2022 15:17 - edited 17-08-2022 15:37. The engineer was meant to come between 8am and 1pm, but has not arrived yet. TiVo. Re: No internet after engineer visit. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. They told me an engineer would visit. on 08-06-2023 16:51. Re: Engineer appointment is too far. 06-11-2019 9:40. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which could extend our network to up to. 15 if we don’t turn up on the promised day of an. Saw a Virgin engineer - 5396795. Gaming Support. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Browse Virgin Media Virgin Media Community. he refused to give me his second name and by. . [Deleted User] Posts: 2,879. I was due to be installed today and the engineer has not turned up. 25 per day. If Openreach records show that you have a socket. When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. Next topic. Ryan. For a new customer call the Pre-installation and delivery team on 0800 052 1734. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. lovett wrote: ». 5 Virgin Media Software Engineer interview questions and 6 interview reviews. > Network. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. QuickStart, set up and connections. Email. In the whole time, no one showed up with not a single email or text message of explanation why. 2. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Virgin TV 360. I ran all the automatic checks twice with no result, then called the helpline who told me to monitor the situation for 24 hours. That is the date you start the compensation clock from. 25 per day if VM fails to activate the services by 11. Virgin Mobile. 23-09-2022 16:29 - edited 23-09-2022 16:30. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. @94_Hoppo wrote: Install router. Engineer needed to configure and install properly in QuickStart, set up and connections 2 hours ago; WiFi pods not working properly in Networking and WiFi yesterday; Internet Box Cover Falling Off in Networking. > Connect to the Virgin Media TV service now. . set up and connections. This is not fine, this is not normal and Virgin needs to fix this. Engineer not turned up. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. Hey, Did anyone else get Virgin Media turn up at your. We've been asked not to post the number on the forum so I'll send you a PM with it. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. Up to speed 159 Views Message 2 of 3 Flag for a moderator. Just moved into a new apartment, had a timeslot booked from 1pm-6pm yesterday on Friday for an engineer to come install home broadband. Click on. Your new appointment details are displayed. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. . She was told (after being on hold for 90 minutes) that an engineer had been scheduled for Tuesday. m.